PRODUCT CONFIGURATOR VERSION:

Why choose Staples

Frequently asked questions

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  • Follow these steps to ensure the perfect print:

    Bleed

    To avoid an unwanted white border, drag all background content to the edges of your template.

    Safe Area

    To prevent content from being cut off during the printing process, keep all key text and logos inside this zone.

    File Format

    When designing your photo mug, you may upload files in the form of a JPG, PNG or PDF. We recommend setting your document’s resolution to a minimum of 300 DPI and color mode of CMYK.

  • Yes! Our 15oz white photo mugs are available for next-day pickup in stores in quantities of 1–5 . Larger quantities are available for delivery only. All 11oz mugs and black photo mugs are offered for delivery only.

  • The design file for our 11oz mug should be 8.5 inches wide by 3.625 inches high to ensure proper printing. This allows for a 0.125” bleed area on all sides to ensure the background color or image will show to the edge when printed. Final image size on the mug will be 8.25" x 3.375". 

     

    The design file for our 15oz mug should be 8 inches wide by 4 inches high to ensure proper printing. This allows for a 0.125” bleed area on all sides to ensure the background color or image will show to the edge when printed. Final image size on the mug will be 7.75" x 3.75". 

  • Yes! Our ceramic photo mugs are dishwasher safe for up to 3,500 cycles and are also microwave safe, making them durable and convenient for everyday use.

  • We offer flexible order options starting at just 1 mug and up to 100 mugs. Need more? Contact our sales team or check out our Promotional Products assortment online.